• What is the PowerSchool Parent Portal and Mobile App?

    Parents can log in to see their child's grades, teacher, bus information, etc. from:

    • PowerSchool Parent Portal -- a website portal

    • PowerSchool Parent Mobile App -- from iPhones/iOS tablets and Google/Android devices

     

    How do I create a new account?

    1. Go to the Parent Portal website on your laptop or desktop computer (Note: The PowerSchool Parent Mobile App does not support creating a new parent account. You must perform this activity using the website as directed above. However, once you have created the account, you will use the same username and password to sign in to the PowerSchool Parent Mobile App.)
    2. Click the Create Account button.
    3. Enter the required information to create a new parent account.
    4. Click Enter.
    5. Be sure to store and protect your username and password in a secure manner!

     

    How do I get the required info (i.e.,Access ID and Access Password) to create my parent account?

    Contact your student's school building secretary for access information and instructions . School personnel will verify your identity before giving you the necessary information to create a PowerSchool Parent account and log into the portal. If you have multiple students, you will need to contact each student's school building secretary for access information. Note: Helpdesk personnel cannot perform this task. You must contact your student's school building secretary for this information.

     

     What is the Pennridge School District Code for the PowerSchool Parent Portal?

    The District Code is QJRS.

     

     What is my username? I can't remember it.

     If you are unsure of your username, you can:

    1. Click the Forgot Username or Password link.

    2. Choose Forgot Username tab.

    3. Supply the Parent Email Address associated with your PowerSchool Parent account.

    4. Click Enter (or if using the Mobile App, click Recover Parent Username) and the system will send an email containing your username to the email account you have
        on file in PowerSchool. Note: This email is not sent/received immediately. There may be a several hour delay.

    OR

    Contact your student's school building secretary who will verify your identity before sharing this information with you.

    Note: The school building secretary cannot see your password .... only your username and email address associated with your account.

     

     How do I reset my password?


    To reset passwords:

    1. Click the Forgot Username or Password link.

    2. Enter the Parent Username and Parent Email Address associated with your PowerSchool Parent account.

    3. Click Enter (or if using the Mobile App, click Request Parent Password Reset) and the system will send an email containing a password reset link to the
    email account you have on file in PowerSchool. Note: This email is not sent/received immediately. There may be a several hour delay.

    4. Once you receive the password reset email, click the password reset link contained in this communication.

    5. Enter a new password.

    6. Log in to the website to verify the password was successfully reset and operational.

     

    It has been a while and I did not receive the email after requesting 'Forgot Username' and/or 'Forgot Password'. What do I do now?

     If you do not receive this email within several hours, then:

    • Check your spam/junk folder for the email. Oftentimes, these emails land there.
    • Add the powerschool@cliu.org email address to your Approved or Safe Sender list for your email account. This 'whitelisting' process helps ensure emails from specific senders are delivered to your email address rather than caught in your email filter.
    • Confirm you are entering your correct PowerSchool Parent Username and Parent Email Address associated with your PowerSchool Parent account. If you are unsure of this information, you can choose 'Forgot Username' and it will send an email to the email account you have on file in PowerSchool ... or you can contact your student's school building secretary who will verify your identity before sharing this information with you. Note: The school building secretary cannot see your password ....only your username and email address associated with your account.

     

     How can I add another student to my existing PowerSchool Parent account?

    If you have more than one student attending the Pennridge School District and want to add them to your existing account:

    1. Open a web browser on a desktop/laptop computer and navigate to your PowerSchool Parent Portal website.
    2. Click Account Preferences on the left menu.
    3. Under Account Preferences, click the Students tab.
    4. Click the Add + button and follow the additional instructions provided on the screen.

    Note: The PowerSchool Parent Mobile Apps do not support adding additional students. You must perform this activity using the website version of PowerSchool Parent Portal.

     

    How can I change name, email address, username or password associated with my PowerSchool Parent account?

    This information can be changed by:

    1. Open a web browser on a desktop or laptop computer and navigate to your PowerSchool Parent Portal website.
    2. Click Account Preferences on the left menu.
    3. Under Account Preferences, click the Profile tab.
    4. Follow the onscreen instructions.
    5. Click Save.

    Note: The PowerSchool Parent Mobile Apps do not support changing profile information. You must perform this activity using the website version of PowerSchool Parent Portal.

     

     

    How do I download the PowerSchool Mobile App and how do I use it?

    The PowerSchool Mobile App can be downloaded from the Apple App Store for iPhones/iOS tablets and from Google Play for Android devices.

    After downloading, watch the quick overview video on how to use the PowerSchool Mobile App located at: PowerSchool Mobile App Overview

    This is a sample overview - not all features may be available to Pennridge School District parents.

     

    When I try to sign in on the PowerSchool Mobile App, I get the error 'Invalid Username or Password'. How can I resolve this?

    1. Open a web browser on a desktop or laptop computer and navigate to your PowerSchool Parent Portal website.


    2. Try to log into your account. If you are able to log into the website but not the PowerSchool Mobile App, this may be due to a capitalization error. The username
        field in the PowerSchool Mobile App is case sensitive, while it is not case sensitive in the PowerSchool Parent Portal website.

    3. To request your exact username:

         a . Click the Forgot Username or Password link.

         b. Choose Forgot Username tab.

         c. Supply the Parent Email Address associated with your PowerSchool Parent account.

         d. Click Enter (or if using the Mobile App, click Recover Parent Username) and the system will send an email containing your username to the email account
             you have on file in PowerSchool. Note: This email is not sent/received immediately. There may be a several hour delay.

    OR

    Contact your student's school building secretary who will verify your identity before sharing this information with you.

    Note: The school building secretary cannot see your password .... only your username and email address associated with your account.

     


    If you did not find what you are looking for in the FAQs or need further assistance with your PowerSchool Parent account, you may file a helpdesk ticket by emailing: parentportal@pennridge.org

    Our IT Support Specialists will respond to your ticket within 2 business days.